Job opportunities

9/7/26: Customer Service & Ad Coordinator w/
Potential Layout & Publication Design Role

Our small, family-owned business is growing, and we’re looking for someone who can grow with us.

We produce several print publications serving communities throughout Lancaster County and beyond, including a large weekly publication with a circulation of about 25,000 homes. As our publications continue to grow, we’re looking for another person to join the team.

The Core Role: Customer Service & Ad Coordination

This position starts with customer service and ad coordination, including communicating with customers and processing hundreds of ad placements each week.

Our customers communicate by phone, email, and postal mail, so you’ll need to be comfortable with all three. A typical ad order may arrive in pieces: a phone call with instructions, an emailed photo, a mailed payment, a note from a previous week, or changes to an existing ad.

Your job is to gather those puzzle pieces, make sense of them, and turn them into complete, accurate ad orders while pleasantly communicating with customers throughout the day.

You’ll do well in this part of the role if you:

• Communicate clearly and comfortably by phone and in writing
• Are a quick typist and comfortable working in spreadsheets
• Can move between multiple tasks and tabs in your browser
• Notice details and inconsistencies
• Enjoy figuring things out rather than being handed every answer
• Are patient, helpful, and genuinely enjoy assisting people
• Can keep track of many small pieces without losing the bigger picture
• Enjoy interacting with different cultures, particularly Amish and Mennonite customers

An Additional Opportunity: Layout & Publication Design

For the right person, we’d like this role to grow beyond customer service and ad coordination into publication layout and production.

This is not necessarily a role for an “artsy” graphic designer.

We’re more interested in someone who enjoys functional design, information organization, details, systems, and visual problem-solving. You might be the kind of person who actually enjoys figuring out how 800 different pieces can fit together on a page…or across an entire publication.

Our publication team uses Adobe InDesign to assemble ads and information into finished pages and publications. Previous InDesign experience is helpful, but it isn’t necessarily required. Some of our strongest publication team members came to us with only a little print/design experience and learned the technical skills here.

This could be a good fit if you:

• Enjoy puzzles, organization, and making things fit
• Have a strong eye for alignment, consistency, spacing, and accuracy
• Like working within an established visual structure rather than constantly inventing something new
• Enjoy information design: making content organized, readable, and useful
• Are comfortable learning technical software and production processes
• Can spot when something looks wrong and want to figure out why
• Get satisfaction from turning a collection of pieces into a clean, finished product
• Like deadline-driven work and the feeling of completing something tangible each week

Experience with Adobe InDesign, print production, page layout, prepress, publishing, or similar work would be a definite plus. But we’re also interested in someone with the right aptitude who is eager to learn.